Return & Refund Policy
Return & Refund Policy
At Veqzyra™, we want every customer to feel confident when shopping with us.
If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
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1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following requirements:
• The product must be returned in its original condition
• The item must be unused and free from damage caused after delivery
• The product should include original packaging when possible
• Proof of purchase or order information is required
Returns that do not meet these conditions may not be accepted.
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2. How To Request A Return
To begin a return request, please contact our customer support team:
Email:
service@saznapz.asia
Please provide your order number and a brief explanation of your request.
If your return is approved:
• We will provide return instructions
• You will receive the required information for sending your package back
• Your return must be authorized before shipment
Please do not send items back without contacting us first, as unauthorized returns may not be processed.
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3. Damaged, Defective, Or Incorrect Items
Please check your order carefully after delivery.
If your item arrives damaged, has a manufacturing issue, or you receive the wrong product, contact us as soon as possible.
Our team will review the situation and work with you to find the best solution.
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4. Items Not Eligible For Return
Certain products may not be eligible for returns, including:
• Used or damaged items caused by improper handling
• Personalized or customized products
• Products that cannot be resold due to hygiene or safety reasons
• Clearance or final sale items
• Gift cards
• Original shipping fees
If you are unsure whether your order qualifies for a return, please contact us before submitting your request.
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5. Exchanges
If you would like to exchange an item, the recommended process is:
1. Request a return for the original product
2. Once the return has been approved, place a new order for the replacement item
This helps ensure you receive your preferred product as quickly as possible.
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6. European Union 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel or return your order within 14 days of receiving your item.
To qualify:
• The product must remain unused
• The item must be returned in its original condition and packaging
• Proof of purchase must be provided
This consumer right applies separately from our standard return policy.
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7. Refund Process
Once your returned item arrives and has been inspected, we will notify you regarding your refund status.
If approved:
• Your refund will be issued to the original payment method
• Please allow up to 10 business days for processing
• Additional processing time may be required by your bank or payment provider
If you have not received your refund after 15 business days from approval, please contact us at:
service@saznapz.asia
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8. Return Information
Before sending any return, please contact Veqzyra™ customer support to receive the correct return instructions.
Company Information:
The Found Cottage LLC
248 Washington Avenue
Grand Haven, MI 49417
United States
Email:
service@saznapz.asia
Phone:
+1 (616) 414-5869
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Thank you for choosing Veqzyra™.
We appreciate your trust and are committed to providing a simple, transparent, and customer-friendly shopping experience for you and your pets.